General FAQ

I’m not getting any sound, what should I do?

First, make sure your device volume is turned up and not muted. If there’s still no sound, close Tunable completely and re-open it; this often will fix most no-sound issues. Keep in mind, when playing the Tone Generator, low notes may not be heard on certain device speakers.

The app keeps crashing. Is there a fix?

Please contact us and we will work with you directly to get Tunable working.

How do I back up data from Tunable?

Currently, Tunable does not store any recordings, sessions or settings online (in the cloud). These things are only stored on your device. To ensure that there is no data loss, make sure to perform regular backups on your device so you can restore data in case you lose your phone or the app gets deleted.

How to back up your iPhone (Apple Support)

How do I contact you directly?

If you have a question that is not answered above, please contact us.